Cancellation and Refund Policy

As VipGo Transfer, we consider it important that our customers clearly understand the reservation, cancellation and refund conditions before making a reservation.

The following terms apply to transfer reservations made through vipgotransfer.com or via VipGo Transfer communication channels.

1. Reservation Cancellation

If you wish to cancel your transfer reservation, you must contact VipGo Transfer as soon as possible.

The cancellation period is calculated based on the planned transfer date and time specified in the reservation.

2. Cancellations Made More Than 24 Hours Before the Transfer

If the cancellation request is made more than 24 hours before the planned transfer time, 100% of the transfer fee paid in advance will be refunded.

For reservations where payment has not yet been made, no refund is applicable and the reservation will simply be cancelled.

3. Cancellations Made Within the Last 24 Hours Before the Transfer

If a reservation is cancelled 24 hours or less before the planned transfer time, no refund will be provided.

This is because the vehicle, driver and operational arrangements have already been planned in advance for the relevant reservation.

4. Passenger No-Show at the Transfer Location

If the passenger is not present at the date, time and location specified in the reservation and does not contact VipGo Transfer, the reservation may be considered a "no-show."

No refunds are provided in cases of no-show.

5. Flight Delays

For airport transfers, it is important to provide the correct flight number during the reservation process.

If the correct flight number has been provided, ordinary flight delays will be taken into consideration in operational planning to the extent possible.

If operational problems arise due to an incorrect or incomplete flight number, the customer must contact VipGo Transfer as soon as possible.

6. Flight Cancellations

If a flight is cancelled by the airline, the customer must inform VipGo Transfer as soon as possible.

Whether the reservation can be transferred to another date or flight will be evaluated depending on vehicle and operational availability.

Refund requests will be evaluated according to the time of cancellation and the conditions specified in this policy.

7. Reservation Changes

If you need to change the transfer date, time, flight information, hotel, route or number of passengers, you should contact VipGo Transfer as soon as possible.

Change requests are subject to vehicle and operational availability.

If the route, vehicle type, number of passengers or scope of service changes, the transfer fee may also change. In such cases, the customer will be informed accordingly.

8. Cancellations Caused by VipGo Transfer

If VipGo Transfer is unable to provide the service and cannot offer a suitable alternative service, the amount previously paid for the relevant service will be refunded to the customer.

9. Refund Process

For reservations eligible for a refund, the payment will, where possible, be refunded using the same payment method through which the original payment was made.

The time required for the refund to be reflected in the customer's account may vary depending on the processing times of the relevant bank or payment service provider.

VipGo Transfer cannot be held responsible for processing times caused by banks or payment service providers.

10. Refunds for Reservations Without Prepayment

For reservations where the transfer fee is to be paid in the vehicle and no advance payment has been collected from the customer, there is no monetary refund to be processed.

However, if the reservation cannot be used, informing us as early as possible helps ensure smooth operational planning.

11. Contact

For reservation changes, cancellation or refund requests:

VipGo Transfer
Phone: 0850 242 02 99
Web: vipgotransfer.com

When contacting us regarding your reservation, having your reservation number and passenger information ready will help us process your request more quickly.